Refund policy

 Return Policy

We must receive returns at our warehouse within **14 days of carrier-confirmed delivery**.

To Start a Return
All returns require a Return Authorization (RA) number.  Packages received without an RA number will not be accepted at our warehouse.
Contact us via email at: helpdesk@theblucanoe.com or by phone at 949 514-2541 to start your return. 
Note: We do not use texting or social media messaging to initiate returns

Damages and Defective Items
Please inspect your order upon arrival.  If an item arrives damaged or defective, contact us at helpdesk@theblucanoe.com within 48 hours of delivery with a photo of the issue so we can make it right.  Carrier-caused damage requires a claim and may take longer to process.

Refunds & Store Credits
Exchanges:  We do not offer exchanges for online purchases.
Store Credit:  Online credits are issued as digital credits that can be redeemed only online.  Store credits are issued as a gift card for in-store purchases only.
Shipping Fees:  All original shipping fees ($14.95 standard flat rate), return shipping fees, and related handling costs are non-refundable.

Final Sale Exclusions
To maintain the integrity of our collections, we do not accept returns, credits, or exchanges for the following:
Curated Goods:  Books, antiques, artwork, edibles, candles, apothecary, and wellness items.  Natural wear, patina, and age on vintage items reflect their history and are not considered defects.
Altered Items:  Items that have been worn, used, opened, damaged, or tested.
Special Orders:  Custom design work and special collection orders require a non-refundable 50% deposit.  All special orders are final sale.