Refund policy

 Return & Refund Policy

Returns must be received back at our warehouse within **14 days of carrier-confirmed delivery**.

How to Start a Return
* A Return Authorization (RA) number is required for all returns.  Packages received without an RA number will not be accepted at our warehouse.
* Contact us via email at **helpdesk@theblucanoe.com** to start your return. 
* Note: We do not use texting or social media messaging to initiate returns.*

Damages and Defective Items
Please inspect your order upon arrival.  If an item arrives damaged or defective, contact us at **helpdesk@theblucanoe.com** within 48 hours of delivery with a photo of the issues so we can make it right.

Refunds & Store Credits
* Exchanges:  We do not offer exchanges for online purchases.
* Store Credit:  Online credits are issued as digital credits that can be redeemed only online.
* Shipping Fees:  All original shipping fees ($14.95 standard flat rate), return shipping fees, and related handling costs are non-refundable.

Final Sale Exclusions
To maintain the integrity of our collections, we do not accept returns, credits, or exchanges for the following:
* Curated Goods:  Books, antiques, artwork, edibles, candles, apothecary, and wellness items.  (Natural wear, patina, and age on vintage items are characteristics of their history, not defects.)
* ** Altered Items:** Items that have been worn, used, opened, damaged, or tested.
* Special Orders:** Custom design work and special collection orders require a non-refundable 50% deposit.  All special orders are final sale.