RETURNS

In-Store Purchases

  • Returns must be received back within 10 days of purchase for shop credit only.

  • Items must be unused, unworn, and in original packaging.

  • A receipt is required to process your return.

  • Shop credit is issued as a gift card, redeemable in-store only.

  • We do not accept returns for refunds.

  • Messaging, texts, and photos are not considered returns; we require the item to be in our possession to process a return.

Online Purchases

  • Returns must be received back at our warehouse within 14 days of carrier-confirmed delivery.

  • A return authorization (RA) number is required for all returns, or your package will not be accepted at our warehouse.

  • Contact us via email at helpdesk@theblucanoe.com to start your return.  We do not use texting or social media messaging to initiate returns.

  • We do not offer exchanges for online purchases.

  • Online credits are issued as digital credits that can be redeemed only online.

  • All original shipping fees ($14.95 standard flat rate), return shipping fees, and related handling costs are non-refundable.

Final Sale Exclusions: To maintain the integrity of our collections, we do not accept returns, credits, or exchanges for the following:

  • Curated Goods: Books, antiques, artwork, edibles, candles, apothecary, and wellness items.  (Natural wear, patina, and age on vintage items are characteristics of their history, not defects.

  • Altered Items: Items that have been worn, used, opened, damaged, or tested.

  • Special Orders: Custom design work and special collection orders require a non-refundable 50% deposit.  All special orders are final sale.

Additional Guidelines

  • The buyer is solely responsible for secure packaging and insurance when shipping a return.

  • Returns must include original tags, packaging, and a copy of your receipt.

  • Items returned without a return authorization number will be refused at our warehouse.

  • Items lost or damaged in transit during the return process are the buyer's/shipper's responsibility and will not be credited.

  • Once the item is received and inspected, shop credit is issued within 5–7 business days.

  • For items arriving damaged or defective, please contact us within 48 hours of delivery with photo proof so we can assist you.

Need help with a return?  Email us at hello@theblucanoe.com for in-store purchases or helpdesk@theblucanoe.com for online orders.